Delivery Policy – Physical Products

This Delivery Policy – Physical Products explains how Physical Products ordered through the Site are processed, shipped and delivered. Digital Products and Memberships are covered by the Delivery Policy – Digital Products and the Delivery Policy – Memberships. Returns and refunds are covered by the Refund and Returns Policy – Physical Products. This Policy does not affect your statutory rights.

Orders for Physical Products are processed within one (1) to three (3) business days after payment, excluding public holidays. Processing time is separate from transit time. Made-to-order or personalised items may take longer, and the estimated time is shown on the Product page before purchase.

Shipping costs, method and estimated delivery time are shown before you pay, and are also confirmed in your order confirmation email. Delivery timeframes are estimates, not guarantees, but we will notify you if we become aware of a material delay.

Physical Products ship from our fulfilment facility in the United States.

• Incoterms. All international orders are delivered DDP (duties and taxes paid) where stated at checkout. Where we state DDU, any duties, import taxes, customs charges, brokerage fees and handling fees are payable by the recipient on delivery.
• Your responsibility. You are responsible for complying with the import laws of your country and for any duty or tax that we do not collect. We are not liable for penalties, storage fees or goods held in customs because of non-compliance.
• Restricted destinations. We do not ship to territories under comprehensive sanctions, including those administered by OFAC. We may refuse or cancel an order to a restricted destination and will refund any amount paid, less any non-refundable third-party costs already incurred and disclosed to you.
• Brokerage. Where a carrier requires a customs broker, we will use one at our cost unless we have stated otherwise.

You must provide a complete, accurate, deliverable address including full street address, city, region, postal code and country. If delivery fails because of an incomplete or incorrect address provided by you, we may charge the cost of return shipping and re-delivery. If you need to change an address, contact support@impactsourcetechnologies.com within two (2) hours of ordering, before the order is dispatched.

• Delays. Carriers may delay deliveries, particularly during holidays, severe weather, customs inspections and events beyond our control. Where a parcel has no movement for seven (7) days, contact us and we will investigate or reship at no cost.
• Lost parcels. Where a parcel is confirmed lost by the carrier, we will reship or refund in full, including original shipping. See the Refund and Returns Policy – Physical Products §10.
• Damage in transit. If a parcel arrives visibly damaged, photograph the packaging and the item before opening it further, and contact support@impactsourcetechnologies.com within fourteen (14) days of delivery. We will replace or refund, including original shipping.
• Missing items. Check your packing slip before contacting us. If an item is genuinely missing, contact support@impactsourcetechnologies.com with your order number and photographs within fourteen (14) days.

We do not ship dangerous goods, perishable items, aerosols, lithium batteries shipped standalone, weapons or weapon parts, counterfeit goods, or any item whose import is prohibited in the destination country. If you order such an item, we will cancel it and refund the amount paid, less any non-refundable fees disclosed to you.

We may update this Policy from time to time. We will post the updated version with a new date, and we will give at least thirty (30) days' notice by email before a material change takes effect, where we hold your contact details. Rates and delivery estimates shown at the time of your order apply to that order.

support@impactsourcetechnologies.com.