Refund Policy – Digital Products

This Refund Policy – Digital Products applies to Digital Products, consultations and live sessions purchased through the Site. It works alongside your statutory rights, which are unaffected. Where this Policy gives you a right that is more generous than your statutory rights, you keep the statutory right. Physical Products are covered by the Refund and Returns Policy – Physical Products and Memberships by the Refund Policy – Memberships.

Digital Products are delivered as described in the Delivery Policy – Digital Products. Access to a Digital Product is granted promptly after confirmed payment and in any case within twenty-four (24) hours.

Because a Digital Product is supplied instantly, we cannot refund it once access has been granted, except:

(a) where the Digital Product is defective, faulty, materially not as described, or fails to function as promised, and you notify us within thirty (30) days of delivery;

(b) where we are at fault in a way that would otherwise be a breach of contract;

(c) where a statutory right applies and cannot be excluded or waived (see §3);

(d) where we failed to obtain your required express consent;

(e) as a goodwill gesture at our sole discretion.

For clarity: if a Digital Product has been downloaded, streamed, or in any way accessed, it is considered delivered and used, and is not refundable on request alone.

If you are a consumer in the European Union, the United Kingdom, or another jurisdiction that provides a cooling-off period, you normally have the right to withdraw from a purchase within fourteen (14) days without giving a reason, starting from the day the contract is concluded.

For Digital Products, that right is limited as follows. Where you expressly request that we begin supply of Digital Content before the end of the withdrawal period, and you acknowledge that you lose your right of withdrawal once supply has begun, the right lapses once we have begun supply. At checkout we ask for that express request and acknowledgement, and we present the applicable cancellation and refund terms for your approval. If we do not obtain your acknowledgement, your statutory rights continue to apply.

Nothing in this Policy removes or restricts your statutory rights, including your right to reject Digital Content that is faulty, not as described, or not fit for a purpose you told us about.

Refunds are issued at the amount you actually paid. Where a purchase was made with a discount, coupon or promotional price, we may apply the discount proportionately to the refunded amount, or decline a refund where we cannot reverse the promotion, and will explain this in advance.

Before raising a chargeback or payment dispute with your bank, please contact support@impactsourcetechnologies.com. We will work with you to resolve the issue, and in most cases we can resolve it faster than a bank process. Where a chargeback is raised without prior contact, or where a payment is found to be fraudulent, we may suspend or terminate access to the Site or Products, and we will report the matter to our payment processors and, where appropriate, law enforcement.

Email support@impactsourcetechnologies.com with:

We respond within five (5) business days. Approved refunds are issued to the original payment method. Banks and payment processors typically take ten (10) business days to credit the funds, and may charge a currency-conversion or cross-border fee. We cannot refund to a different account or method than the one used for payment. Where a partial refund is agreed, the amount will be confirmed in writing.

• your order number;
• the email address used for the purchase;
• the Product name;
• the date of purchase;
• the reason for the request.

We will not issue a refund where: access to a Digital Product has been granted and the request is based on a change of mind; you did not attend a scheduled session you booked; a consultation outcome differs from your expectations; you breach the Terms; or a refund is required to be refused under §5 for suspected fraud.

We may update this Policy. We will post the updated version with a new date. Where a change is unfavourable to you and we hold your contact details, we will give at least thirty (30) days' notice by email before it takes effect. Changes do not affect refunds already granted.

support@impactsourcetechnologies.com.